Delivery

Shipping cost

Standard Shipping (4-6 business days) is free in Italy (including the Republic of San Marino and the Vatican) for orders over € 300.
Express Shipping (delivery within 2-3 working days) costs 12.99 €.

All shipments are insured against damage or loss.
This service is free for all customers and in any direction.

Shipments are being tracked.

A tracking code is sent at the time of shipment, with which you can follow the delivery progress on the courier's website around the clock.

DHL UPS

We have selected two express couriers, which we use depending on the destination of the order, in order to provide the best service. In some cases, two couriers may entrust delivery to other couriers, depending on the destination address. In any doubt, you can always rely on high-end stores.

Shipping costs vary by country of destination and are free above the thresholds shown in the table. COSTS AND DELIVERY TIMES

We are unable to ship an order to an address located in a country other than the one indicated in the billing address (for example: an order can be shipped to Milan if it is fulfilled by a customer residing in Rome, but it cannot be shipped to Milan. If the client lives in Berlin).

We cannot deliver to PO Boxes, Personal PO Boxes or APO (Army Post Office) or FPO (Fleet Post Office) bases.

For more information contact us.


COSTS AND DELIVERY TIMES

Italy (including the Republic of San Marino and the Vatican)

Order costSending typeShipping costTaxDelivery time
Up to € 99.99Standard Shipping € 10,00DDP4-6 working days
Up to € 99.99Express shipping€ 12,99DDP2-3 working days
From € 300,00Standard Shipping GRATISDDP4-6 working days
From € 100,00Express shipping€ 12,99DDP2-3 working days

Europe

Order costSending typeShipping costTaxDelivery time
Up to € 249,99Standard Shipping € 15,00DDP8-9 working days
Up to € 249,99Express shipping€ 25,00DDP4-6 working days
From € 350,00Standard Shipping GRATISDDP8-9 working days
From € 250,00Express shipping€ 25,00DDP4-6 working days

EX EU and Russia

Order costSending typeShipping costTaxDelivery time
Up to € 499,99Express shipping€ 21,50DDU24-6 working days
From € 500,00Standard Shipping GRATISDDU28-9 working days
From € 500,00Express shipping€ 21,50DDU24-6 working days

UK

Order costSending typeShipping costTaxDelivery time
Up to € 499,99Express shipping€ 21,50DDP4-6 working days
From € 500,00Standard Shipping GRATISDDP8-9 working days
From € 500,00Express shipping€ 21,50DDP4-6 working days

Frequently Asked Questions

ORDER INSURANCE

All shipments are insured against damage or loss. Insurance is free and will be valid at the time of delivery of the goods to the address indicated by the buyer. Thus, in order to guarantee service, you are responsible for actually receiving the order. We suggest that you arrange yourself in time and possibly contact our customer service team if you are unable to pick up an order.

POSSIBLE DELAYS

In rare cases, there may be delays in sending an order due to payment processing. For example, in case the authorization of a payment from a part of the corresponding credit card (or PayPal) is delayed. Or if the bank transfer is delayed by two business days.
Orders are delivered to the courier for dispatch in chronological order, depending on the time of receipt of payment. Orders with Express Shipping are always processed with priority over Standard Shipping orders.
Orders received from Monday to Friday are processed within 72 hours of placing the order.
Couriers do not deliver on Saturdays, Sundays and other holidays. In addition, in the following periods of the year, due to the large flow of orders, the processing time may be delayed by 6-7 days.
In these cases, we guarantee our help in case of any doubts or needs:
• January 1st and 6th
• Easter and Easter Monday
• April 25th
• May 1st
• June 2
• August 15
• November 1
• December 8, 25 and 26th
• Black Friday, special offers, etc.

INTERACTION PACKAGING

If the parcel is forged, we recommend that you accept it "with a margin" (this is your right) or refuse it. In case it happens one of these conditions, contact us as soon as possible: we need useful information to report the incident to the courier.

UNSUCCESSFUL DELIVERY

In the event that the order is not delivered due to an incorrect address or phone number or lack thereof, the package may be returned to elitestorebrand.com. at your expense, including any costs the luxury store brand must incur in returning the merchandise. These costs will be deducted if refunded. If you have any questions about this, please contact our customer service team.

DETAILED INFORMATION ON SENDINGS TO RUSSIA AND OUTSIDE THE EU

  • Delivery to Russia can be carried out by local courier EMS - only in hard-to-reach places or by other couriers;
  • Each order is accompanied by an invoice indicating the price paid . This is valid for all non-EU countries and is not legally You can specify a different price From the one that was paid, or whether it is a gift;
  • Customs expenses (taxes, duties): shipments may include duties that must be paid by the sender (DDP) or recipient (DDU) depending on the country of destination. In the case of DDU deliveries: For non-EU countries, VAT is not payable on the price of the goods, but the relevant local import and / or customs taxes must be paid.