Returns and Refunds

Returns and Refunds

Withdrawal Instructions pursuant to art. 49, paragraph 4 - Right of withdrawal

The Customer, who qualifies as a "Consumer", has the right to withdraw from the contract without giving any reason, within 14 days from the date on which the Customer (or a third party appointed by him) received the product or, in the case of multiple products delivered separately with a single order, has received the final product. Customers who intend to exercise the right of withdrawal must notify the Seller by e-mail to Within 14 days from the notification of withdrawal, the Customer must return the product to the Seller in accordance with the terms and conditions established in this article. In case of withdrawal, the Customer will be refunded the payment without undue delay and, in any case, in no more than 14 days. These refunds will be made using the same payment method used for the initial transaction, except in the event that the Customer requests the refund by another means of payment. In this case, you will be charged for any additional costs arising from the different payment methods chosen. The refund will be made after receipt and inspection of the Product.

Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.


The security thread on returned items must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind. Returns must be shipped inside the shipping box, which must be well sealed with adhesive tape. In the absence of our box, another packaging suitable for the shipment of the items can be used. Each garment must be returned with all labels and tags attached and including all original packaging and accessories (dustbags, hangers, clothes covers, etc.) received with the order.

All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging. . in the event that the garments show signs of use, they are not accepted. In the event that the customer receives defective goods, or that errors occur in shipments by elite store brand, the customer is invited to immediately contact or by telephone at +39 0541 418163 reserves the right to request photographic evidence before authorizing returns for defective merchandise

Returns authorized by Elte Store Brand must be shipped from the same country in which the original order was delivered. The shipment must take place to the following address: elite store brand via coriano 58 block 43 / G Gros Rimini elite store brand also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided. All returned items are inspected and must comply with all the parameters listed in the return procedure. Elite store brand reserves the right to charge 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions set out in our returns policy.


The reimbursement by Elite Store Brand will take place by crediting the Customer's credit card (if the same has paid with a Credit Card) or by Pay Pal crediting (if the Customer has paid via Pay Pal) or by bank transfer (if the customer paid by bank transfer or cash on delivery). The re-credit may be visible on the credit card statement or on the customer's bank account after about 30 days from the refund date.